Legal Notice

1. General Information This website is operated by the Consejo de Promoción Turística de Quintana Roo, located at Paseo Coba, Mza 29, Lte 3, Local 309 to 312. You can contact us through our contact form at cptq.mx/contacto/ or by phone at +52 1 984 206 3150.
2. Terms of Use Access to and use of mexicancaribbean.travel are subject to the following terms and conditions. By using this website, you accept these terms in their entirety. If you do not agree with these terms or any part of these terms, you should not use this website.
3. Intellectual Property The content of this website, including but not limited to texts, logos, graphics, photographs, audios, videos, and any other material, is owned by Consejo de Promoción Turística de Quintana Roo and is protected by copyright legislation and international treaties. Unauthorized use of the materials on this site may violate copyright, trademark, and other laws.
4. Limitation of Liability Consejo de Promoción Turística de Quintana Roo does not guarantee the accuracy, completeness, or usefulness of the information presented on this site. The information is provided “as is” without warranty of any kind. We will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our site.
5. External Links mexicancaribbean.travel may contain links to external websites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility for their privacy policies.
6. Modifications Consejo de Promoción Turística de Quintana Roo reserves the right to modify these terms and conditions at any time. Such modifications will be effective immediately upon being posted on the website. It is your responsibility to regularly review this page to ensure you are updated with the changes.
7. Applicable Law and Jurisdiction This legal notice is governed by and construed in accordance with the laws of Mexico, and any dispute related to this legal notice will be subject to the exclusive jurisdiction of the courts of Mexico.
8. Contact If you have any questions about this legal notice, please contact us through cptq.mx/contacto/ or by phone at +52 1 984 206 3150.

Terms and Conditions

1. Introduction Welcome to mexicancaribbean.travel. By accessing our website and using our services, you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, you should not use our website.
2. Use of the Site You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit the use and enjoyment of the site by any third party.
3. Intellectual Property All content published on the site, including texts, graphics, logos, images, data compilations, and software, is owned by mexicancaribbean.travel or its content providers and is protected by national and international copyright laws.
4. Privacy Our Privacy Policy, which sets out how we will use your information, can be found in this webpage. By using this site, you consent to the processing of information as specified in such policy and warrant that all information provided by you is accurate.
5. Changes to the Site MexicanCaribbean.travel reserves the right to:

• Modify or withdraw, temporarily or permanently, the website with or without notice.
• Change these terms and conditions at any time.

6. Links to Third Party Websites Mexicancaribbean.travel may include links to third-party websites that are not controlled or maintained by us. These links are provided only for your convenience and do not imply an endorsement by us.

Cookie Policy

1. What are cookies? A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It allows the website to remember your actions and preferences over a period of time.
2. How do we use cookies? We use cookies to enhance your experience on our site, for example, but not limited to, to keep your session open or remember your language and location preferences.
3. Control of cookies You can control and/or delete cookies as you wish. For more information on how to do this and how we handle data collected with cookies, see our Privacy Policy.
4. Cookie Consent By using our website, you consent to the use of cookies unless you have disabled them.

Privacy Policy

At MexicanCaribbean.travel, we are committed to protecting the privacy of our users. This privacy policy describes how we collect, use, and protect your personal data, as well as the rights you have over them, known as ARCO rights (Access, Rectification, Cancellation, and Opposition).

1. Collection of Personal Data We collect personal data that you voluntarily provide us through forms, contracts, and other means. This data may include:

• Full name
• Age
• Marital status
• Gender
• Landline/mobile phone
• Email address
• Address
• RFC and/or CURP
• Credit card information
• Autographed signature

2. Use of Personal Data The personal data we collect will be used for the following purposes:

• To provide the services and products requested.
• To notify you about new services or products related to those already contracted.
• To communicate changes in our services or products.
• To conduct periodic evaluations to improve the quality of our services.
• To fulfill contractual obligations we have entered into with you.

3. Protection of Personal Data The confidentiality of your personal data is guaranteed and protected by administrative, technical, and physical security measures to prevent their damage, loss, alteration, destruction, misuse, access, or unauthorized disclosure. Only authorized personnel will have access to your data.
4. ARCO Rights You have the right to:

• Access: Know what personal data we have about you and how we use it.
• Rectification: Request correction of your personal data if it is outdated, inaccurate, or incomplete.
• Cancellation: Request the deletion of your personal data from our records when you consider that they are not being used in accordance with the principles, duties, and obligations provided in the regulations.
• Opposition: Oppose the use of your personal data for specific purposes.

To exercise your ARCO rights, you may submit a request to the systems department, responsible for data protection, at Paseo Cobá, Manzana 29 Lote 3 No. Int. 309 to 312, Fraccionamiento Playacar Phase II, 77710, Playa del Carmen, Quintana Roo, or through cptq.mx/contacto/. We ask you to confirm receipt of your request by phone at +52 1 984 206 3150.

5. Transfer of Personal Data Your personal data may be provided to third parties only in the cases provided for in the Ley Federal de Protección de Datos Personales en Posesión de Particulares.
6. Changes to the Privacy Policy We reserve the right to make changes to this privacy policy at any time. Any changes will be notified through our website.
7. Contact If you have any questions or concerns about our privacy policy, you can contact us at cptq.mx/contacto/.